2. Your Personal Information
The personal information we collect and store will depend on what products and services you request from us. This includes (but is not limited to) information provided when requesting an adventure booking, gift voucher, gear and/or membership and when using out chat widget. Our sites registration form requests users’[which includes third party personal information where applicable collected as described below] to give us contact and profile information such as name, email address, phone number, mailing address, medical conditions and dietary requirements. We also collect Billing Information such as credit card number. Some of the requested information is required in order to receive the Grace Bay Watersports Ltd product or service; other information is optional. The third party personal information will only be used for the sole purpose to facilitate the one-time completion of the transaction that is the primary purpose for which the information was collected. Grace Bay Watersports Ltd does not store this information after completing this one-time transaction.
3. Account Security
Never share your password with anyone. Grace Bay Watersports Ltd will never send an e-mail requesting that you provide us with your account login information. If you receive such an e-mail, immediately discard it. Do not click on any of the links in it, as it is not from us.
If you believe that your account has been compromised, please report it to us immediately and provide us with as much detail as possible.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, please contact us.
4. Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personal information you submit while on our site.
We use both session ID and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies for the purpose of completing a transaction and maintaining the user experiences while navigating through the site (eg choosing a state will keep the site filtered to that state). You will not be able to complete a purchase without the use of session cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
Technologies such as: cookies, beacons, tags and scripts are used by Grace Bay Watersports Ltd and our marketing partners, affiliates, or analytics or online customer support service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.
5. Links to Other Websites
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.
7. Data Storage
Where we store your personal information depends on what products and services you have requested from Grace Bay Watersports Ltd. Data is stored in our CRM for the use of processing transactions, providing order confirmations and dispatching products. Information provided in customer feedback forms is also stored on this system. We also maintain an email database for subscribers to our monthly e-newsletters. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us.
8. Right to Disclose
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Additionally, we will disclose your information to the extent that it is reasonably necessary in order to facilitate your purchase of an adventure booking, gift voucher, gear and/or membership.
9. User Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change on our member information page or by emailing our customer support or by contacting us by postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Social Media Widgets
11. Children’s Online Privacy Protection Act
If you become aware of any person who holds an account with Grace Bay Watersports Ltd who is under thirteen years of age, please report them to us immediately. We have a policy of refusing and deleting data from anybody less than thirteen years of age.