Privacy Policy

Grace Bay Watersports, Ltd Privacy Policy

1. IntroductionGrace Bay Watersports Ltd respects your privacy, and has written this Privacy Policy to govern the relationship between you, us, and the use of your data. This privacy policy describes how Grace Bay Watersports Ltd collects and uses the personal information you provide on our web site:  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Grace Bay Watersports Ltd has received TRUSTe’s Privacy Seal signifying that this Privacy Statement and our practices have been reviewed for compliance with the TRUSTe program. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. The TRUSTe program covers information collected through this Web site, TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices.  If you have an unresolved privacy or data use concern that we have not addressed satisfactorily

2. Your Personal Information

The personal information we collect and store will depend on what products and services you request from us. This includes (but is not limited to) information provided when requesting an adventure booking, gift voucher, gear and/or membership and when using out chat widget. Our sites registration form requests users’[which includes third party personal information where applicable collected as described below] to give us contact and profile information such as name, email address, phone number, mailing address,  medical conditions and dietary requirements. We also collect Billing Information such as credit card number. Some of the requested information is required in order to receive the Grace Bay Watersports Ltd product or service; other information is optional. The third party personal information will only be used for the sole purpose to facilitate the one-time completion of the transaction that is the primary purpose for which the information was collected. Grace Bay Watersports Ltd does not store this information after completing this one-time transaction.

3. Account Security

Never share your password with anyone. Grace Bay Watersports Ltd will never send an e-mail requesting that you provide us with your account login information. If you receive such an e-mail, immediately discard it. Do not click on any of the links in it, as it is not from us.

If you believe that your account has been compromised, please report it to us immediately and provide us with as much detail as possible.
The security of your personal information is important to us.  When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, please contact us.

4. Tracking Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personal information you submit while on our site.
We use both session ID and persistent cookies.  A session ID cookie expires when you close your browser. We use session cookies for the purpose of completing a transaction and maintaining the user experiences while navigating through the site (eg choosing a state will keep the site filtered to that state). You will not be able to complete a purchase without the use of session cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

Technologies such as: cookies, beacons, tags and scripts are used by Grace Bay Watersports Ltd and our marketing partners, affiliates, or analytics or online customer support service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

5. Links to Other Websites

Grace Bay Watersports Ltd may deal with third party websites which may link to your account information on our server, or vice versa. Examples of these may include Facebook applications which permit linking to our website. We are not affiliated with these third party websites such as Facebook and do not endorse or take responsibility for any of the content or actions of the third party.   If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit. You agree to hold harmless Grace Bay Watersports Ltd for any damages arising from your use of third party websites.

6. Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.
7. Data Storage

Where we store your personal information depends on what products and services you have requested from Grace Bay Watersports Ltd. Data is stored in our CRM for the use of processing transactions, providing order confirmations and dispatching products. Information provided in customer feedback forms is also stored on this system. We also maintain an email database for subscribers to our monthly e-newsletters. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us.

8. Right to Disclose

We will share your personal information with third parties only in the ways that are described in this privacy policy.  We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Regardless of any other statement in this Privacy Policy, we may choose to disclose your personal information if we believe it is reasonable to do so in order to protect  you, to comply with a subpoena, bankruptcy proceedings or similar legal process, assist law enforcement in a bona fide investigation into allegations of illegal activity, or protect the rights , property, or personal safety of ourselves, our employees, you, or to any other third party with your prior consent to do so .. If Grace Bay Watersports Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Additionally, we will disclose your information to the extent that it is reasonably necessary in order to facilitate your purchase of an adventure booking, gift voucher, gear and/or membership.

9. User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change on our member information page or by emailing our customer support or by contacting us by postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like, Twitter, Youtube and Google+ button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

11. Children’s Online Privacy Protection Act

If you become aware of any person who holds an account with Grace Bay Watersports Ltd who is under thirteen years of age, please report them to us immediately. We have a policy of refusing and deleting data from anybody less than thirteen years of age.